Capitec Bank Posts advertised to invite energetic, self-motivated individuals who share their passion for service in the banking industry.
Advertised Posts:
- Agent: Collections (Chat Support)
- Bank Better Champion
- Service Consultant
Agent: Collections (Chat Support)
As an Agent: Collections (Chat Support) at Capitec Bank, you will engage with our clients via calls and chats to negotiate credit repayments. Your goal is to maximize client retention while minimizing bad debt, all while providing exceptional service and support.
Location: Bellville, Western Cape, ZA
Company: Capitec Bank Ltd
Closing Date: 07/06/2024
Requirements:
- 1 – 2 years collections experience in a Collections/Sales Call Centre
- Grade 12 National Certificate/ Vocational
- Call centre experience.
- Chat experience
- Experience with Predictive Dialler, AWS Connect and MS Teams
- Proficiency in an African language
- Call centre processes and procedures
- Customer care and service protocol
Responsibilities:
- Client Engagement: Call or chat with clients to negotiate credit repayments.
- Timely Responses: Provide timely and accurate responses to client queries via chat support platforms.
- Product Assistance: Assist clients by providing product information and resolving collections-related queries.
- Professional Interaction: Maintain professionalism in all client interactions.
- Adherence to SLAs: Follow predefined service level agreements (SLAs) for response and resolution time.
Skills Required:
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Telephonic / Call skills
- Attention to Detail
- Negotiation skills
Bank Better Champion
Purpose of the post:
To welcome clients and coordinate the branch flow through efficient queue functioning, providing excellent client service and assisting clients at the ATM and to complete transactions on any remote or self-service channels. In doing so, gain the knowledge, skills and experience required for service consulting.
Location: Graaff Reinet, Eastern Cape, ZA
Company: Capitec Bank Ltd
Experience
Minimum:
- No experience required but individual needs to hold a Grade 12 National Certificate
Ideal:
- Some client service experience within a retail/ financial/ banking environment
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
Knowledge
Minimum:
- Basic calculations
- How to engage with people
- Clarity and understanding of own aspirations, being ambitious and keen to learn.
Ideal:
- Knowledge of bank branch environments
- Knowledge of Capitec Bank products and business processes (internal)
Skills
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Interpersonal & Relationship management Skills
Conditions of Employment
- Clear criminal and credit record
- Must have fingerprints which are detectable/recognisable on Capitec Bank’s internal electronic banking system
Service Consultant
Location: Emondlo, KwaZulu-Natal, ZA
Company: Capitec Bank Ltd
Purpose of the Post:
To enhance the lives of our clients by providing excellent client service, fulfilling and exceeding the client’s needs, by using the Global One product offering in order to support our clients to Bank Better and Live Better .
Experience
Minimum:
- 3 to 6 months previous client service experience within a retail/ financial/ banking environment OR if no experience, a candidate with a relevant tertiary qualification can be considered”
Ideal:
- More than 1 year’s client service experience within a retail/ financial/ banking environment
- Demonstrated track record of engaging in a sales and client facing environment
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- A relevant tertiary qualification in Commerce or Similar
- Certification in Finance or Banking
Knowledge
Minimum:
- Knowledge and understanding of:
- Basic calculations
- Retail/consumer service environment
Ideal:
- Knowledge and understanding of:
- Capitec Bank Products
- Internal business processes and procedures
- Organisational Policies, including (but not limited to) the Branch Credit Granting Policy principles (BCGP)
Skills
- Communications Skills
- Interpersonal & Relationship management Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
Conditions of Employment
- Clear criminal and credit record
- Must have fingerprints which are detectable/recognisable on Capitec Bank’s internal electronic banking system
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
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